Edupier

Privacy Policy

Last updated: 19th February, 2026

Effective date: 19th February, 2026

This Privacy Policy explains how Edupier (“we”, “us”, “our”) collects, uses, shares, stores, and protects your personal data when you use www.edupier.in (the “Website”) and any related services, including course enquiries, registrations, learning features, and communications (collectively, the “Services”).

If you do not agree with this Policy, please do not use the Website or Services.

1) Who we are

Brand / Platform: Edupier

Legal entity name: [Full legal name of operating entity]

Registered address: [Full address]

Email: [support@edupier.in]

Phone (optional): [number]

Grievance Officer (India):

Name: [Full name]

Email: [grievance@edupier.in]

Address: [address]

(See Section 12 for grievance handling.)

2) What data we collect

We collect data in three buckets: (A) data you provide, (B) data we collect automatically, and (C) data from third parties.

A) Data you provide directly

Depending on what you do on EduPier, you may provide:

  • Identity & contact data: name, phone number, email address, city, school/grade (if relevant)
  • Account data: username, password (stored in encrypted/hashed form), profile details
  • Education/service data: course interest, enrolment details, attendance, assessments, progress, submissions, feedback
  • Communication data: messages, emails, support tickets, call notes, WhatsApp messages (if you contact us there)
  • Payment data (if applicable): transaction references, payment status, invoices/receipts
  • Note: We typically do not store full card/bank details if payments are processed by a payment gateway. The gateway may process such details directly.

B) Data collected automatically

When you use the Website, we may automatically collect:

  • Device & technical data: device type, browser type, OS, IP address, language, time zone (approx.)
  • Usage data: pages viewed, clicks, session duration, referral URLs
  • Cookies & similar trackers: as described in Section 8
  • Security logs: logs needed to monitor abuse, prevent fraud, and keep systems secure

C) Data from third parties

We may receive limited data from:

  • Payment partners (payment status, transaction reference)
  • Login providers (if you use Google/Apple/etc., we get basic profile data permitted by you)
  • Analytics providers (aggregated usage insights)

3) Sensitive personal data and special care

Under Indian law, some data types are treated as Sensitive Personal Data/Information (SPDI) (e.g., passwords, financial details, medical records).

EduPier aims to minimise collection of such data and only uses it when necessary for Services, compliance, or security.

If EduPier ever needs SPDI for a specific feature, we will request clear consent and explain why it’s needed.

4) Why we process your data (purposes)

We process personal data to:

  1. Provide Services: create accounts, manage enrolments, deliver learning content, track progress, issue certificates (if any)
  2. Communicate with you: respond to enquiries, send service updates, reminders, important notices
  3. Support & operations: customer support, troubleshooting, internal administration
  4. Payments & invoicing (if applicable): process fees, refunds, receipts, accounting
  5. Safety & security: prevent fraud, abuse, and unauthorised access; maintain logs; enforce policies
  6. Improve EduPier: analytics, product improvements, performance monitoring
  7. Legal compliance: meet obligations under applicable Indian laws and respond to lawful requests

5) Legal basis

We rely on one or more of the following bases, as applicable:

  • Your consent (for example, marketing messages or optional features)
  • To provide Services you request (for example, when you fill a form or create an account)
  • Legitimate uses / operational necessity (for security, fraud prevention, service communications)
  • Legal obligation (for compliance, tax/accounting, responding to lawful orders)

Where consent is the basis, you can withdraw it (Section 11). Withdrawal may limit access to some Services.

6) How we share your data

We do not sell your personal data.

We may share data only as needed with:

  • Service providers (“processors”) who help run EduPier (hosting, email/SMS, analytics, customer support tools)
  • Payment gateways (if you pay on EduPier)
  • Professional advisers (auditors, legal counsel) under confidentiality
  • Government / law enforcement when required by law or valid legal process
  • Business transfers (merger, acquisition, restructuring) with appropriate safeguards

We share only what is necessary, and we require reasonable confidentiality and security obligations from vendors.

7) International transfers

Your data may be processed outside India if we use cloud/service providers with infrastructure in other countries.

When we transfer data, we take reasonable steps to ensure it receives an appropriate level of protection (contracts, access controls, security measures).

8) Cookies and tracking

We use cookies and similar technologies to:

  • keep you signed in (where applicable)
  • remember preferences
  • understand Website usage and improve performance
  • prevent fraud/abuse

You can control cookies via your browser settings. If you disable certain cookies, parts of the Website may not function properly.

9) Data retention

We retain personal data only as long as necessary for the purposes in this Policy, including:

  • while your account is active
  • as needed for support, dispute resolution, and security
  • as required under applicable laws (e.g., tax/accounting retention)

When we no longer need data, we delete, anonymise, or securely archive it.

10) Security safeguards

We use reasonable security practices to protect personal data, including (as appropriate):

  • encryption in transit (HTTPS/TLS)
  • access controls and least-privilege permissions
  • hashing/encryption for passwords and secrets
  • monitoring, logging, and abuse prevention
  • regular updates and security reviews
  • vendor due diligence where applicable

No system is perfectly secure. If you suspect unauthorised access to your account, contact us immediately at [security@edupier.in] (or your support email).

11) Your rights and choices

Depending on the applicable law and context, you can request:

  • Access to information about your personal data
  • Correction / update of inaccurate data
  • Deletion/erasure (where applicable and not required for legal compliance)
  • Withdraw consent (where processing is based on consent)
  • Account closure

To make a request, email [privacy@edupier.in] with:

  • your name
  • the email/phone linked to your account
  • what you want to do (access/correct/delete/withdraw)

We may verify your identity before acting on requests.

12) Grievance redressal

If you have a complaint about how your data is handled, contact our Grievance Officer:

[Name]

Email: [grievance@edupier.in]

Address: [address]

We will review and respond within timelines required under applicable Indian law.

13) Children’s privacy

Edupier may be used by students under 18. Where required, we will:

  • seek consent/authorisation from a parent or lawful guardian for processing a child’s personal data
  • avoid targeted advertising to children and avoid harmful profiling practices
  • take extra care in security and data minimisation for children’s data

If you believe a child has provided personal data without appropriate guardian involvement, contact [privacy@edupier.in] and we will take appropriate steps.

14) Third-party links

The Website may include links to third-party sites or services. Their privacy practices are their own. We are not responsible for third-party policies, content, or security.

15) Changes to this policy

We may update this Policy to reflect changes in Services, technology, or legal requirements. We will post the updated version on the Website with a new “Last updated” date. Material changes may be communicated through the Website or email.

16) Contact

For privacy questions or requests:

Email: [privacy@edupier.in]

Postal: [Full address]